General provisions
Telekom Deutschland GmbH attaches great importance to protecting your personal data. We always inform you what personal data we collect, how your data is used, and how you can influence the process.
1. Where can I find the information that is important to me?
This data privacy information provides an overview of the items which apply to Deutsche Telekom processing your data in this app.
Further information, including information on data protection for specific products, is available at https://www.telekom.com/en/corporate-responsibility/data-protection-data-security/data-protection and https://www.telekom.com/en/deutsche-telekom/privacy-policy-1744 .
2. Who is responsible for data processing? Who should I contact if I have any queries regarding data privacy at Deutsche Telekom?
Telekom Deutschland GmbH acts as the data controller. If you have any queries, please contact our Customer Services department or the Group Data Privacy Officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany datenschutz@telekom.de.
3. What rights do I have?
You have the right
a) To request information on the categories of personal data concerned, the purpose of the processing, any recipients of the data, the envisaged storage period (Art. 15 GDPR);
b) To request incorrect or incomplete data is rectified or supplemented (Art. 16 GDPR);
c) To withdraw consent at any time with effect for the future (Art. 7 (3) GDPR);
d) To object to the processing of data on the grounds of legitimate interests, for reasons relating to your particular situation (Art 21 (1) GDPR);
e) To request the erasure of data in certain cases under Art. 17 GDPR – especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or you withdraw your consent according to (c) above or objected according to (d) above;
f) To demand under certain circumstances the restriction of data where erasure is not possible or the erasure obligation is disputed (Art. 18 GDPR);
g) To data portability, i.e. you can receive your data which you provided to us, in a commonly used and machine-readable format, such as CSV and can, where necessary, transmit the data to others (Art. 20 GDPR);
h) To file a complaint with the competent supervisory authority regarding data processing (for telecommunications contracts: the German Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragter für den Datenschutz und die Informationsfreiheit) ; for any other matters: State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen) .
4. Who does Deutsche Telekom pass my data on to?
To processors, i.e. companies we engage to process data within the legally defined scope, Art. 28 GDPR (service providers, agents). In this case, Deutsche Telekom also remains responsible for protecting your data. We engage companies particularly in the following areas: IT, sales, marketing, finance, consulting, customer services, HR, logistics, printing.
To cooperation partners who, on their own responsibility, provide services for you or in conjunction with your Deutsche Telekom contract. This is the case if you contract with us services from these partners or if you consent to the incorporation of the partner or if we incorporate the partner on the basis of legal permission.
Owing to legal obligations: In certain cases, we are legally obliged to transfer certain data to the requesting state authority. Example: Upon presentation of a court order, we are obliged under § 101 of the German Copyright Act ( Urheberrechtsgesetz – UhhG) to provide the owners of copyrights/ancillary copyrights with information about customers who have allegedly offered copyrighted works via Internet file sharing services.
5. Where is my data processed?
In general, your data is processed in Germany and in other European countries.
If your data is also processed in countries outside the European Union (i.e. in third countries) by way of exception, this is done only if you have explicitly given your consent or it is required so we can provide you with services or it is prescribed by law (Art. 49 GDPR). Furthermore, your data is only processed in third countries if certain measures ensure a suitable level of data protection (e.g. EU Commission’s adequacy decision or suitable guarantees, Art. 44 ff. GDPR).
6. What data is recorded, how is it used and how long is it stored?
When using the app: When you use the app, our servers temporarily record your device’s IP address and other technical features such as the requested content (Art. 6 (1) b GDPR).
You can dictate text and input data using the keyboard in this app. Voice input (Google) or dictation function (Apple) is a functionality which our app’s operating system provides. During use, a third party processes the speech (e.g. Apple or Google) as processor and delivers the result to our app and outputs it in the input field. Contact your specific operating system vendor for details on the functionality, and how you can switch on/off usage.
Other: any other personal data like name, address, phone number or E-Mail address are and will not be processed unless you voluntarily make use of them.
7. Authorizations
For the app to work on your device, it needs access to various functions and data on the device. You need to grant certain authorizations to do so (Art. 6 (1) a GDPR).
The authorization categories are programmed differently by the various manufacturers. With Android for example, individual authorizations are grouped into authorization categories and you can only agree to the authorization category as a whole.
However, please remember that in the case of revocation you may not have access to the full range of functions offered by our app.
If you have granted authorizations, we will only use them to the extent described below:
Internet connection
The app requires access to the internet connection in order to synchronize messages and settings to the App
Contacts / Address book
The app requires access to the contacts/address book in order to assign voicemails to contacts
Microphone
The app requires access to the microphone in order for you to be able to record greetings
Message content
The app requires access to your messages in order to intercept the one time password sent by SMS and needed to setup the Mobilbox
Telephony
The app requires access to the telephony function in order for you to call back from voicemails
8. Does the app send push notifications?
Push notifications are messages that the app sends to your device and that are displayed with top priority. This app uses push notifications by default, provided you have given your consent during the app installation or the first time you use the app (Art. 6 (1) a GDPR). You can deactivate receipt of push notifications at any time in your device settings.
9. Will my usage habits be evaluated, e.g. for advertising purposes or tracking?
Explanations and definitions:
We want you to enjoy using our app and take advantage of our products and services. We have an economic interest in ensuring this is the case. We analyze your usage habits on the basis of anonymized or pseudonymized data so you can find the products that interest you and so we can make our app user-friendly. We or companies commissioned by us to process data create usage profiles to the extent permitted by law. This information cannot be traced back to you directly. Subsequently we inform you generally about the various purposes and techniques. Afterwards you have the right to revoke your consent. However, please remember that in this case you may not have access to the full range of functions offered by our app.
Processes used in this app.
| Company | Objective | Storage period |
| Telekon | Login | 90 days |
10. Services from companies that are not tied in through processing and assume responsibility for providing their services
The App uses Google Drive in order to allow you to make a backup of your messages and restore them from there on your device or on another device. By embedding Google Drive your IP address is transferred to Google and a cookie stored. You can obtain information and opt out at any time from data processing by Google at http://www.google.de/intl/de/policies/privacy .
If you access our app via a Google ad, Google AdWords stores a cookie on your device. This cookie becomes invalid after 30 days. No conclusions can be drawn about you as a person. We use the information collected with the aid of this conversion cookie to create statistics about our conversion rate. This means that we find out how many users came to our app via a Google ad and acquire a product within 30 days. If you do not wish to participate in the tracking process, you can disable cookies for conversion tracking by specifying in your browser settings that cookies from the relevant domain are to be blocked:
Google AdWords: googleadservices.com
Data privacy information last revised: 02.03.2020